Safe payments


8.1. Payment by credit or debit card

Payment can be made by credit or debit card by following the instructions on the Website or through the Customer Service Center.

When placing an order on the Website, the Customer is required to enter his payment details on the respective page. In the case of an order by telephone, the credit or debit card number and the three or four digit security code, indicated on the back or the front of the card (CCV2/CVC2/CID), have to be communicated to the Customer Contact Center. A telephone conversation may be recorded for security and quality control purposes, but the information regarding the credit card will not be recorded by our Customer Contact Center, or will be completely encrypted and only used for the execution of payment transactions. Please refer to our Privacy Policy for more details on how and how long Bartorelli Jeweler  may use personal information and the conversation recordings.

Credit/debit card holders are subject to validation and authorization checks by the card issuer. If the payment card issuer refuses to authorize the payment to Bartorelli Jeweler , it will be the Customer responsibility to contact the card issuer to resolve the problem. Bartorelli Jeweler  will not be liable for any delay or non-deliver.

For the purpose of order processing, Bartorelli Jeweler  may pre-authorize the card used for payment. The amount of your purchase will be blocked on the card until the order is shipped to the shipping address provided to Bartorelli Jewelers. Subsequently, a Confirmation of Order will be sent and the card will be charged the applicable purchase price. By placing the offer to purchase Bartorelli Jeweler  products or products of other brands represented by Bartorelli Jeweler  on the Website or through the Customer Contact Center, Bartorelli Jeweler  is expressly authorized to run payment pre-authorization and, at Bartorelli Jeweler  discretion, to transmit to third parties or to obtain from third parties information (including any up-to-date information) about the Customer, including but not limited to the card number, to authenticate your identity, to validate your card, to obtain an initial card authorization and to authorize individual purchase transactions. Please refer to our Privacy Policy for more details on how Bartorelli Jeweler  may use and how long it may keep your personal information.

In accordance with this agreement, the payment processing services for goods and/or products purchased on this Website by credit or debit card are provided by Bartorelli Jeweler , depending on the type of payment method used for the purchase of the goods and/or services.


8.2. Payment by bank wire transfer

Orders made through the Customer Contact Center or on the Website may be paid by bank wire transfer. Please always indicate the order reference number in the bank transfer form. Always indicate the order reference number in the bank wire transfer form.

After a Customer has placed an order and selected the bank wire transfer as a method of payment, Bartorelli Jeweler  will wait for your payment to be received before processing the order. If the purchase price to be paid is not credited into our bank account within seven (7) business days after the order was made, this order will be canceled.

Bartorelli Jeweler  will not charge any fee for payments made by bank wire transfer. Please make sure that Bartorelli Jeweler  receives the full amount specified in the Acknowledgement of Order before you process your order. Please note that some financial institutions may take a commission for conducting wire transfers.


8.3 Payments via Paypal

You can also pay by using PayPal, as indicated on the Website.


8.4 Payments via Alipay

Alipay is a very popular digital wallet in China, operated by ANT Financial Services Group, a financial services provider affiliated with Alibaba.
Alipay wallet holders can pay via web or mobile device using their login credentials or their Alipay app. More information on the Site.


8.5 Safety

Bartorelli Jewelers takes precautions, including administrative, technical, and physical measures, to protect personal information against loss, theft, misuse, unauthorized access, disclosure, alteration and destruction. Bartorelli Jeweler  uses Secure Sockets Layer (SSL) encryption for all webpages that require providing personal information.

Bartorelli Jeweler  will strive to protect the personal data of the Customer throughout the entire online selling  process. However, Bartorelli Jeweler  cannot guarantee the security and integrity of the data transmitted to the Website and therefore cannot be held liable for any harm or loss resulting from the use of the Internet, as in the case of hacking (unauthorized intrusion into a computer system). For more information on how Bartorelli Jeweler  uses and protects customer information, please refer to our Privacy Policy.

To secure transactions and prevent fraud, Bartorelli Jeweler  will conduct a credit card and anti-fraud check. By placing the order, the Customer expressly authorizes Bartorelli Jeweler  to perform these checks and, at Bartorelli Jeweler  discretion, to transmit or obtain personal information provided by the Customer to Bartorelli Jeweler  to authenticate your identity, validate your credit card, to obtain pre-authorization of your credit card, and authorize an individual purchase transaction.