12. SHIPPING POLICY
We only accept orders for delivery to addresses located in Europe, in one of the following countries: United Kingdom, France, Belgium, Netherlands, Luxembourg, Ireland, Spain, Portugal, Italy, Germany, Austria, Denmark, Sweden, Finland, Czech Republic, Bulgaria, Greece, Poland, Hungary, Malta, Lithuania, Slovakia, Romania, Croatia. Bartorelli Jeweler does not ship to certain addresses, including PO boxes or hotels. For more information, please visit the Website or contact the Customer Contact Center.
The delivery costs and the estimated delivery time will be indicated on the Website or by the Customer Contact Center before placing the order and summarized in the Acknowledgement of Order. For more information, please visit the Website or contact the Customer Contact Center.
When estimating the package delivery time, please consider time for credit approval, address verification, order processing, and receiving the payment in case of bank wire transfer. After the order is processed and ready for shipment, Bartorelli Jeweler will send you the Confirmation of Order by email.
We will do our best to ensure delivery by the courier within the estimated delivery time from the date of our Confirmation of Order.
Orders placed on Friday after 10:00 or on the day before public holiday will be shipped out the next business day.
Each delivery package will contain, in addition to your purchased Bartorelli Jeweler product: (i) all related accessories, if any, (ii) a thank you card, (iii) the document holder including the Product Manual, and the Certificate of Authenticity and the International Guarantee, if applicable; (iv) a printed gift note with your message; (v) the return form and prepaid return label and (vi) box without price.
Bartorelli Jeweler insures each purchase order during shipping until it is delivered to the Customer. A signature of an adult is required to confirm the delivery of each Bartorelli Jeweler product. Hereafter, responsibility of the product passes to the Customer.