Bartorelli 1882 S.p.A., with registered office in Via di Emiliani 48, 00197 Rome, Italy.
The Platforms are owned and edited by Bartorelli 1882 S.p.A.
Bartorelli 1882 S.p.A e-boutique – Terms of Sale
Customers purchasing products online or by telephone through the Bartorelli Jeweler Customer Relations Center must read the Terms of Sale, which will govern the terms and conditions of such purchases. The provisions entitled "Limitation of Liability" do not cover the sale of products online or by telephone, so please refer the Terms of Sales for related exclusions and limitations of liability.
Use of materials on the Platforms
Bartorelli Jeweler has created its various Platforms to provide information about its company and products for your personal use. Although considerable effort has been made to ensure that the visual representations of Bartorelli Jeweler products displayed on the platforms are representative of the colour, design and style etc. of the original products, slight variations, distortions and/or differences may be noticed when compared to the original product. This may, for example, be due to technical issues such as your browser or computer settings. Consequently, Bartorelli Jeweler cannot be held liable for any apparent differences in the product images represented on the Platforms and the original products. We strongly advise you visit one of our boutiques prior to purchasing a product online or by phone.
You may download a computer copy or print a copy of the material provided via the Platforms. Unless otherwise stated, you should assume that everything that you see or read on the Platforms (such as images, photographs, including any person represented in the photographs, illustrations, icons, texts, video clips, music, written and other materials) ("Bartorelli Jeweler Material") are protected by law such as copyright, designs and trademark legislation and under international treaty provisions and national laws worldwide.
Your submissions and unsolicited communications
Any unsolicited communication or material that you transmit to Bartorelli Jeweler via the Platforms or through social media, by electronic mail or otherwise, including, but not limited to, any data, questions or answers, comments, suggestions, or the like will be treated as non-confidential and non-proprietary by Bartorelli Jeweler . By sending communications to Bartorelli Jeweler , you automatically grant Bartorelli Jeweler a worldwide, royalty-free, perpetual, irrevocable, non-exclusive licence to use, reproduce, modify, publish, edit, translate, distribute, perform, and display such communication(s) alone, or as a part of other works in any form, media, or technology whether now known of hereafter developed and to sublicense such rights to anyone. Anything you transmit may be used by Bartorelli Jeweler and its affiliated companies for any purpose, including but not limited to reproduction, disclosure, transmission, publication, broadcast and posting, or developing, manufacturing and marketing products using such information.
Furthermore, Bartorelli Jeweler enjoys a worldwide reputation for both the design and manufacture of high quality jewelry. To this end, it has its own sources of creativity, in particular highly skilled teams of designers who conceive and perfect Bartorelli Jeweler ’ creations. As a result, Bartorelli Jeweler cannot agree to or accept to be the receiver of unsolicited proposals of collaboration. Indeed, it is reasonable to assume that Bartorelli Jeweler may already be working on similar ideas and/or creations. Consequently, you are advised that Bartorelli Jeweler is not interested in receiving ideas or other proposals relating to creations you may wish to submit.
Limitation of liability
This section applies to the Platforms and not to the products that may be sold online or by phone by one of our local or regional markets.
Bartorelli Jeweler tries to ensure that the information provided is accurate and complete. However, Bartorelli Jeweler does not warrant or represent that Bartorelli Jeweler ’s Material is accurate, error-free or reliable or that use of Bartorelli Jeweler Material will not infringe rights of third parties.
Bartorelli Jeweler does not warrant that the functional and/or technical aspects of the Platforms or the Bartorelli Jeweler Material will be error free or that the Platforms, Bartorelli Jeweler Material or the servers that make them available are free of viruses or other harmful components. If use of the Platforms or Bartorelli Jeweler Material results in the need for servicing or replacing property, material, equipment, data or other element, Bartorelli Jeweler is not responsible for those costs. Without limiting the foregoing, everything on the Platforms is provided to you "AS IS" AND "AS AVAILABLE" AND, TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESSED OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, SATISFACTORY QUALITY, FITNESS FOR A PARTICULAR PURPOSE, REASONABLE CARE AND SKILL, OR NON-INFRINGEMENT. Bartorelli Jeweler and its suppliers make no warranties about the Bartorelli Jeweler Material, software, text, downloads, graphics, and links, or about results to be obtained from using the Platforms.
To the fullest extent permitted by applicable law, Bartorelli Jeweler shall not be liable for any indirect, incidental, special or consequential damages of any kind arising out of or in connection with the use of information available from the Platforms or any liability relating to any loss of use, interruption of business, lost profits or lost data, regardless of the form of action, whether in contract, tort (including negligence) or otherwise, even if Bartorelli Jeweler has been advised of the possibility of such damages.
In some jurisdictions consumer protection laws may not allow certain exclusions or limitation of warranties or liabilities, and consequently some of the above exclusions and limitations may not apply.
In general, all trademarks, logos and service marks (collectively the "Trademarks") that appear on the Platforms are registered, unregistered or otherwise protected Bartorelli Jeweler trademarks or are licensed for use by Bartorelli Jeweler by third parties. Other trademarks are proprietary marks and are registered to their respective owners. Nothing contained on the Platforms should be construed as granting, by implication or otherwise, any licence or right to use any trademark without Bartorelli Jeweler ’s prior written permission or that of such third party who owns the trademark. Misuse of any trademark displayed on the Platforms, or any other content on the Platforms, except as provided herein, is strictly prohibited.
All content (including Bartorelli Jeweler Materials) on the Platforms are either Copyright © Bartorelli Jeweler or are licensed for use by Bartorelli Jeweler . All rights are reserved. Please refer to the section above on Use of Materials on the Platforms.
Links & linking
The Platforms may contain links to other platforms operated by third parties not affiliated to Bartorelli Jeweler . The inclusion of any link to such third party sites does not imply endorsement by Bartorelli Jeweler of those sites. Bartorelli Jeweler has not reviewed all of the content contained in the linked sites and is not responsible for the content or accuracy of any off-site pages or any other sites linked to any of the Platforms. If you choose to click through any link to off-site pages or third party sites then this is at your own risk.
Bartorelli Jeweler does not authorise linking to any of its Platforms from a third party platform without its express prior written authorisation.
Termination and suspension
Unless otherwise specified, the information and materials presented on the Platforms are presented solely for the purpose of promoting Bartorelli Jeweler products and services and in certain cases to present products for sale via various means. Bartorelli Jeweler does not guarantee in any way that Bartorelli Jeweler’s Material is appropriate or available for use in any country of the world. You are responsible for compliance with applicable local laws, keeping in mind that access to Bartorelli Jeweler’s Material may not be legal by certain people or in certain countries.
Applicable law and jurisdiction
Tel: +39 0541 69 30 16 internal 4
CUSTOMER INFORMATIONS FOR THE PROCESSING OF PERSONAL DATA
GDPR Reg. UE 679/2016
The personal data of the INTERESTED PERSON (CUSTOMER) are used by BARTORELLI 1882 S.P.A., in compliance with the principles of protection of personal data established by Article 13 of the EU GDPR 2016/679 Regulation.
METHODS AND PURPOSES OF DATA PROCESSING
Under to Art. 4; Art. 6 of Reg. UE GDPR 679/2016
We inform you that the data will be processed with the support of the following means:
a) Papery (moduls of registration, moduls of orders, etc.)
b) Computer methods (management software, accountants, etc.)
with the following purposes:
- Provision of the services requested by the Client and / or proposed by us or available on portals managed by BARTORELLI 1882 S.P.A., companies or professional partners
- newsletter, informative material, etc., as well as the conclusion of the contract of which the interested is a member;
- administrative and accounting purposes related to service contracts;
Any refusal to allow the data process, implies the impossibility of using the service requested by the user.
Under to Art. 4 of Reg. UE GDPR 679/2016
1) The provision of data is mandatory for all that is required by legal and contractual obligations and therefore any refusal to supply them in whole or in part may give rise to the impossibility of providing the services requested.
CATEGORIES OF RECIPIENTS
Under Art. 2 of Reg. UE GDPR 679/2016
Through communications made in fulfillment of legal and contractual obligations, all data collected and processed may be communicated exclusively for the purposes specified above to the following categories of interested categories:
- Consultants, Collaborators, Outsourcers;
- Banks and credit institutes
- Insurance Companies;
- Public Entities;
Under Art. 4 of Reg. UE GDPR 679/2016
The mandatory data for contractual and accounting purposes, of a personal and administrative nature of the customers will be processed by the Data Controller (BARTORELLI 1882 S.P.A.) for as long as necessary for the performance of professional functions, in relation to the acceptance of an offer or verbal agreement between the parties (seller and buyer)
Under art. 2200 of Italian Civil Code, data of an administrative and accounting nature will be preserved for the next 10 years from the date of acquisition of the same.
RIGHTS OF THE INTERESTED PERSON (CUSTOMER)
under Art. 15 of Reg. UE GDPR 679/2016
Under to European Regulation 679/2016 (GDPR) and national legislation, the interested person (customer) may, in accordance with the procedures and within the limits established by current legislation, exercise the following rights:
ask confirmation of the existence of personal data concerning him / her (right of access);
know its origin;
receive intelligible communication;
have information about the logic, methods and purposes of the processing;
request the updating, correction, integration, cancellation, transformation into anonymous form, blocking of data processed in violation of the law, including those no longer necessary for the pursuit of the purposes for which they were collected;
in cases of consent-based processing, receive their data provided to the holder, in a structured and readable form by a data processor and in a format commonly used by an electronic device;
the right to lodge a complaint with the Control Authority.
Requests should be addressed to the Data Controller.
The Data Controller of your personal data is BARTORELLI 1882 S.P.A.
"THE INTERESTED DECLARES TO HAVE DETAILED VISION OF THIS INFORMATION AND EXPRESS LEGITIMATE CONSENT TO DATA PROCESSING"
What are cookies
A "cookie" is a file in which you access a website with the purpose of providing information on the Internet. It is a sort of reminder of the visited internet page. With the cookie, the web server sends information to the user's browser (Internet Explorer, Mozilla Firefox, Google Chrome, etc.). Stored on the memory computer, and will be re-read and archived every time the user returns to the site. This way the website automatically adapts. In the course of browsing, cookies from different sites are cookie cookies.
Depending on their duration, they are divided into session cookies and persistent cookies and persistent cookies. by the user).
Depending on the function and purpose of use, cookies can be divided into technical cookies and profiling cookies.
Some cookies are used to perform computer authentication, monitoring sessions and storing specific information about users accessing a web page. These cookies, so-called technical, are often useful to allow you to browse a website and use all the features. Technical cookies are those whose use does not require the user's consent.
The analytics cookies also belong to this category. These are cookies that collect information about the use that a user makes of a website and that allow to improve its operation. For example, the analytics cookies show which pages are most frequently visited, allow you to check what are the recurrent patterns of use of a website and help to understand every difficulty that the user encounters in use.
Other cookies can instead be used to monitor and profile users while browsing, to study their movements and habits of web browsing or consumption (what they buy, what they read, etc.), also for the purpose of sending advertising of targeted services and custom. In this case we speak about profiling cookies. The use of these cookies requires the prior acquisition of the free informed consent of the user pursuant to art. 7 of the 2016/679 EU Regulation.
It can also happen that a web page contains cookies from other sites and content in various elements hosted on the page itself, such as banner ads, images, videos, maps or specific links to web pages of other domains that reside on servers other than on which the requested page is located. In other words, these cookies are set directly by managers of websites or servers other than this website. We speak, in these cases, so-called third-party cookies, which are usually used for profiling purposes. The use of these cookies requires the prior acquisition of the free informed consent of the user.
Types of cookies used by our site
The site also allows the sending of the following third-party cookies. These cookies are not tools of our ownership, for more information, therefore, you can access the information and forms of acquisition of consent of third parties, by clicking on the links.
To improve the website and understand which parts or elements are most appreciated by users, the third-party cookies of Google Analytics are used as an anonymous and aggregate analysis tool. These cookies are not tools of our ownership, for more information, therefore, you can consult the information provided by Google.
The pages of the website incorporate within them some widgets and buttons for sharing Facebook and Google Plus, to allow the user to share the contents of the website on their social channels, and to interact with our channels. These cookies are not tools of our ownership, but are created by Facebook and Google respectively when you use the respective widget or share button. To find out more, visit the following information pages: Facebook and Google.
Some web pages incorporate YouTube video content into them. By visiting a page containing a video, or clicking to view the video, cookies from YouTube may be recalled. These cookies are not tools of our ownership. To learn more, visit the Google information page.
The user can manage their own cookie preferences through the features present in the common browsers that allow you to delete / remove cookies (all or some) or to change the settings of the browser in order to block the sending of cookies or cookies. limit it to specific sites (compared to others).
To get information about the cookies stored on your terminal and disable them individually, please refer to the link: http: //www.youronlinechoices.com/it/le-tue-scelte
Plugin Social Network
The collection and use of the information obtained by means of the plugin are governed by the respective privacy policies of the social networks, to which reference is made.
We may collect information about your computer or mobile device, including where available the IP address, operating system, log in times and browser type. We use this information to better understand how visitors use our Platform and for internal reporting purposes. We may anonymise information and share it with advertisers, sponsors, or other companies.
Information about advertising
The Platforms may use third parties such as network advertisers and ad exchange, to serve you ads on third-party platforms after you leave our Platforms, and we may use third-party analytics and other service providers to evaluate and provide us and/or third parties with information about the use of the Platforms and viewing of ads and of our content. Network advertisers are third-parties that display advertisements, which may be based on your visits to the Platform and other apps and sites you have visited. Third party advertising allows us to target ads to you for products and services you may be interested in.
Regarding delivering of ads, you have the right to choose. You may exercise the opt-out right to receive certain types of behavioral ads by visiting the third-party websites described in the section headed "How to control or delete cookies" above. We are not responsible for the effectiveness of or compliance with any third-party’s opt-out options.
Sharing your information
We do not rent, sell, or share your personal data with other people or non-affiliated companies, except in the following cases:
Protecting your information
We want you to feel confident about using our Platform and we are committed to protecting the personal data that we collect. We limit access to your personal information to employees who reasonably need access to it in order to provide you with products or services or to do their jobs. We have appropriate technical, physical, organizational, electronic, and procedural safeguards to protect the personal information you provide us against unauthorized or illegal processing and against accidental loss, damage, or destruction.
Ways to edit, delete or access to your personal data
You have the right to request access to any personal information we hold in our records in order to correct any inaccuracies and to update any out-of-date information. Also, you can ask us not to send you direct marketing communications (however, please note that we may continue to send service related communications (i.e. non-marketing), such as email updates on your order status). If you wish to exercise any of these rights, please contact us at the address indicated below.
You can unsubscribe from email marketing communications at any time by sending an email to the address provided in the section "Contact Us" or by clicking the "unsubscribe" link in any Bartorelli Jeweler marketing emails.
Tel: +39 0541 69 30 16 internal 4
TERMS OF SALE BARTORELLI JEWELER E-BOUTIQUE AND CLIENT RELATIONS CENTRE
The following terms and conditions as well as any other related rules adopted by Bartorelli Jeweler and made available as indicated (collectively the "Terms of Sale") shall apply to each and all the product sales of Bartorelli Jeweler that you (the "Customer" or "You") may order from BARTORELLI 1882 Ltd., a company organized and existing under the laws of Italy, with registered office at Via di Villa Emiliani 48, 00197 Rome, Italy ("Bartorelli Jeweler " or hereinafter referred to as "we" or "our") either (a) by phone or contacting the customer contact center of Bartorelli Jeweler (the "Customer Contact Center"), whose telephone number or email address are provided on the website or (b) accessing the Bartorelli Jeweler ’s website (the "Website") on the internet.
These Terms of Sale only apply to product purchases made through the Customer Contact Center or from the Website. Bartorelli Jeweler reserves the right, at its sole discretion, to modify the Terms of Sale, at any time.
These Terms of Sale applicable to the orders placed through the Customer Contact Center or the Website are those that are in force at the time an order is placed on your behalf by an Ambassador of Bartorelli Jeweler (in the case of an order made through the Customer Contact Center) or when placing the order (in the case of an order made through the Website). In the case of an order made through the Website, by checking the "I accept" or similar box in the order confirmation section of the Website before placing the order at Bartorelli Jeweler , you confirm that you fully understand and accept these Terms of sale. In the event of a refusal of these Terms of Sale, you will not be able to order any Bartorelli Jeweler products from the Website or through the Customer Contact Center.
2. PURCHASING ELIGIBILITY
Only persons who (a) who has reached the age of majority (eighteen years in most countries), (b) is legally able to enter into a contract and (c) has shipping address in the European countries listed in Article 12, may order products through the Customer Contact Center or on the Website (for further details, please refer to Payment and Shipping sections below). If you have not reached the age of majority or have no legal capacity to enter a contract, you must have your parent or legal guardian make an order on your behalf and therefore accept these Terms of Sale. Any order contravening this provision shall be null and void.
By making an order through the Customer Contact Center or on the website, you represent and warrant to be an end customer in good faith and that you will not supply, sell or distribute Bartorelli Jewelery’s products or products of other brands represented, or purchase these products for commercial purposes or any other commercial advantage. If despite our efforts the product is no longer available or if Bartorelli Jeweler believes, for legitimate reasons, that an order would violate these Terms of Sale, Bartorelli Jeweler may refuse the order.
3. PRODUCT AVAILABILITY: QUANTITY
All orders made through the Customer Contact Center or the Website are subject to availability and acceptance by Bartorelli Jeweler .
Bartorelli Jeweler reserves the right to modify the assortment of products offered on the Website or through the Customer Contact Center and may limit from time to time the amount of products of Bartorelli Jeweler that a Customer may order in a single transaction.
The Customer Contact Center and the product pages of the Website provide all the information about the products currently available for sale through these channels. Attention: Only items displaying an "Add to Cart" button are available for sale through the Website. You may also contact the Customer Contact Center (telephone number provided on the Website) and an Bartorelli Jeweler Ambassador will provide you with more information on product availability and assist you in purchasing process.
4. ACCOUNT REGISTRATION; PERSONAL INFORMATION
In order to make an order through the Customer Contact Center or on the Website, the Customer or the ambassador of Bartorelli Jeweler (on behalf of the Customer) is required to register and create an internet account, unless the "Guest Checkout" option on our website or via the Customer Contact Center is selected. To register, you will be required to provide valid and up-to-date personal information, including your first and last name, phone number, and email address, and confirm that you are have reached the age of majority.
After your personal account has been registered on the Website or with the help of the Bartorelli Jeweler ambassador, you will receive an e-mail which allows you to access your account on the Website and create a permanent account and password. You will receive a second e-mail summarizing the personal information provided during account registration process. The Customer is responsible for keeping the password and account access information secure and safe. the confidentiality and security of the password and access data to your account. Bartorelli Jeweler is not responsible for any misuse of the Customer's account resulting from the access to the account and use of your password and account access information by any third party.
If you are wishing to place an order on the Website, the order will be processed in the following way: Once you have chosen a product, you can add it to the cart. You may then continue shopping for other products and add them to the cart (subject to availability and quantity limits) or proceed to "Order". You may also delete one or more products selected in the cart.
In the case of placing an order through the Customer Contact Center (telephone number provided on the Website), a Bartorelli Jeweler will follow the offer and order process on behalf of the Customer.
6. PRICES, TAXES AND SHIPPING COSTS
All prices indicated on the product pages on the Website or given by the Customer Contact Center are inclusive of VAT, but exclude shipping costs and other taxes unless otherwise stated. The applicable currency will be updated based on the shipping destination after receiving the delivery address.
Bartorelli Jeweler reserves the right to make changes to the applicable prices and delivery costs at any time, without notice. The price of a product and delivery costs shown on the Website or given by the Customer contact center, as indicated in the confirmation of order provided by Bartorelli Jeweler , will be honored by Bartorelli Jeweler . Any description or information regarding the weight of precious materials and number of stones and carats is provided as an indication and may vary slightly. The actual VAT for the purchase order will be calculated at the time your order is to be shipped, at which point you will receive a Confirmation of Order (as defined in Clause 10). Please note that changes to applicable law between the order date and the date that the Customer receives a Confirmation of Order may result in changes to the sales tax associated with the purchase. If the resulting change is an increase in the sales tax you are charged, we will contact you and ask reconfirm the purchase.
We may offer a VAT refund for products delivered in some countries of European Union and not later than thirty (30) days after their export outside the European Union. This service will not be available to the Customers in the European Economic Area.
7. REVIEW AND CONFIRMATION BY THE CUSTOMER
Customer is required to carefully check all details before placing the order through the Customer Contact Center or on the Website, including without limitation the details of each purchase, which will be provided by the Bartorelli Jeweler ambassador (in the case of an order made through the Customer Contact Center) or the Website (in the case of an order made through the Website).
After reviewing your order, check the box "I have read and accept the Terms of sale" and then click on the "Order with payment obligation" or a similar button on the Website to place the order. By making an order, the offer is submitted to Bartorelli Jeweler to buy the products you have placed in the "Shopping Cart". Unless otherwise stated in these Terms of Sale, Bartorelli Jewelers reserves the right to refuse, cancel and terminate orders at any time for legitimate reasons. For example, Bartorelli Jeweler may refuse, cancel or terminate an order in the event of ongoing litigation concerning payment of a prior order or if Bartorelli Jeweler suspects that the Customer has violated the Terms of Sale.
8.1. Payment by credit or debit card
Payment can be made by credit or debit card by following the instructions on the Website or through the Customer Service Center.
Credit/debit card holders are subject to validation and authorization checks by the card issuer. If the payment card issuer refuses to authorize the payment to Bartorelli Jeweler , it will be the Customer responsibility to contact the card issuer to resolve the problem. Bartorelli Jeweler will not be liable for any delay or non-deliver.
In accordance with this agreement, the payment processing services for goods and/or products purchased on this Website by credit or debit card are provided by Bartorelli Jeweler , depending on the type of payment method used for the purchase of the goods and/or services.
8.2. Payment by bank wire transfer
Orders made through the Customer Contact Center or on the Website may be paid by bank wire transfer. Please always indicate the order reference number in the bank transfer form. Always indicate the order reference number in the bank wire transfer form.
After a Customer has placed an order and selected the bank wire transfer as a method of payment, Bartorelli Jeweler will wait for your payment to be received before processing the order. If the purchase price to be paid is not credited into our bank account within seven (7) business days after the order was made, this order will be canceled.
Bartorelli Jeweler will not charge any fee for payments made by bank wire transfer. Please make sure that Bartorelli Jeweler receives the full amount specified in the Acknowledgement of Order before you process your order. Please note that some financial institutions may take a commission for conducting wire transfers.
8.3 Payments via Paypal
You can also pay by using PayPal, as indicated on the Website.
Bartorelli Jewelers takes precautions, including administrative, technical, and physical measures, to protect personal information against loss, theft, misuse, unauthorized access, disclosure, alteration and destruction. Bartorelli Jeweler uses Secure Sockets Layer (SSL) encryption for all webpages that require providing personal information.
To secure transactions and prevent fraud, Bartorelli Jeweler will conduct a credit card and anti-fraud check. By placing the order, the Customer expressly authorizes Bartorelli Jeweler to perform these checks and, at Bartorelli Jeweler discretion, to transmit or obtain personal information provided by the Customer to Bartorelli Jeweler to authenticate your identity, validate your credit card, to obtain pre-authorization of your credit card, and authorize an individual purchase transaction.
9. ACKNOWLEDGEMENT OF ORDER
Once you have placed the order through the Customer Contact Center or on the Website, you will receive by email An Acknowledgement of Order providing the details of the order along with the Terms of Sale. The Acknowledgement of Order will contain an order reference number assigned by Bartorelli Jeweler . Once you have received it, please carefully review the Terms of Sale and make sure you save the Order Reference Number for any inquiries regarding your Order.
An Acknowledgement of Order does not mean an acceptance of your order. After sending the Acknowledgement of Order, Bartorelli Jeweler will first perform usual safety checks and then process your order.
10. CONFIRMATION OF ORDER BY BARTORELLI JEWELER
Once Bartorelli Jeweler has completed security checks and the product you have ordered has been shipped, Bartorelli Jeweler will send you by email a written Confirmation of Order.
Bartorelli Jeweler will keep information regarding all orders as required by applicable law. These records are available to the Customer by registering on the Website or by contacting the Customer Contact Center.
11. FREE SERVICES
The following additional services are available, free of charge, on the Website or by the Customer Contact Center:
11.1. Gift wrap, Bartorelli Jeweler signature packaging
Our gift boxes are elegant and contain the Bartorelli Jeweler signature. The Bartorelli Jeweler gift box was created to wrap your precious jewelry. If the Customer or the gift recipient decides to return the product, the product should be returned in the original packaging.
11.2. Personalized products
You may personalize a number of products by engraving them. For more information, please visit the Website or contact the Customer Contact Center.
Personalized Bartorelli Jeweler products cannot be returned to Bartorelli Jeweler for exchange or refund. However, this does not affect the Consumer rights regarding the defective products, as described below.
11.3. Watch bracelet adjustment
Bracelet adjustment service is available for some watches. If a watch bracelet adjustment is required, the removed links will be placed into delivery package and shall be returned with the product if the Customer decides to return it to Bartorelli Jeweler .
11.4. Gift note
Bartorelli Jeweler offers opportunity to include a personalized gift note in the order package.
Bartorelli Jeweler reserves the right to withhold the acceptance of an order for engraved products or accompanied by a gift note containing inappropriate or unlawful language.
12. SHIPPING POLICY
We only accept orders for delivery to addresses located in Europe, in one of the following countries: United Kingdom, France, Belgium, Netherlands, Luxembourg, Ireland, Spain, Portugal, Italy, Germany, Austria, Denmark, Sweden, Finland, Czech Republic, Bulgaria, Greece, Poland, Hungary, Malta, Lithuania, Slovakia, Romania, Croatia. Bartorelli Jeweler does not ship to certain addresses, including PO boxes or hotels. For more information, please visit the Website or contact the Customer Contact Center.
The delivery costs and the estimated delivery time will be indicated on the Website or by the Customer Contact Center before placing the order and summarized in the Acknowledgement of Order. For more information, please visit the Website or contact the Customer Contact Center.
When estimating the package delivery time, please consider time for credit approval, address verification, order processing, and receiving the payment in case of bank wire transfer. After the order is processed and ready for shipment, Bartorelli Jeweler will send you the Confirmation of Order by email.
We will do our best to ensure delivery by the courier within the estimated delivery time from the date of our Confirmation of Order.
Orders placed on Friday after 10:00 or on the day before public holiday will be shipped out the next business day.
Each delivery package will contain, in addition to your purchased Bartorelli Jeweler product: (i) all related accessories, if any, (ii) a thank you card, (iii) the document holder including the Product Manual, and the Certificate of Authenticity and the International Guarantee, if applicable; (iv) a printed gift note with your message; (v) the return form and prepaid return label and (vi) box without price.
Bartorelli Jeweler insures each purchase order during shipping until it is delivered to the Customer. A signature of an adult is required to confirm the delivery of each Bartorelli Jeweler product. Hereafter, responsibility of the product passes to the Customer.
When ordering products on the Website or through the Customer Contact Center, you, as the Customer, may choose whether to receive an invoice to your billing address. If you decide not to receive an invoice, you may at any time later request an invoice by calling the Customer Contact Center (telephone number indicated on the Website) and providing proper identification to the Customer Contact Center.
Bartorelli Jeweler will not send the invoice and payment details to the gift recipient.
14. CUSTOMERS’ RIGHT OF WITHDRAWAL
A Customer based in the European Union has the right to withdraw from the contract within 14 days without giving any reason. This period will expire within fourteen (14) days from the day on which the Customer or any other person on behalf of the Customer acquires physical possession of the product.
To exercise this right of withdrawal, you can contact the Customer Contact Center (telephone number and e-mail address provided on our Website) to obtain a Return Number (RN), which we will confirm in writing. Alternatively, you must inform us (Bartorelli 1882 S.p.A - Registered Office Via di Villa Emiliani 48, 00197 Rome (RM) - Head Office Viale Dante 53, 47838 Riccione (RN) – Italy) of your decision to withdraw from this contract by an unequivocal statement (for example, by post or email).
If the Customer withdraws from the Contract, the payments received from the Customer will be reimbursed to him, including delivery costs (except for additional costs if the Customer has selected a type of delivery other than the least expensive type of standard delivery offered by Bartorelli Jeweler ), promptly and in any case within 14 days from the day we were informed about the Customer’s decision to withdraw from the contract.
For reimbursement, we will use the same means of payment used by the Customer for the initial transaction; in any case, no reimbursement fee will be payable. Please provide a copy of a SWIFT message of the initial transfer in case of payment made by bank wire transfer so that the refund will be made on the same bank account.
Bartorelli Jeweler may withhold reimbursement until it has received the products back or until the Customer has provided documentation of having sent back the goods.
The Customer will send back the products or return them to us in a timely manner and in any case within 14 days from the date on which we were informed about of his decision to withdrawn from the contract. The deadline is met if the Customer returns us the products before the period of 14 days has expired. Bartorelli Jeweler will bear the cost of returning the products only if the Customer follows the return processes described below; otherwise, such costs will be borne by the Customer.
The Customer will be liable for any decrease in the value of the product if it is caused by a use beyond the ordinary quality inspection and functional testing of the product. "Quality Inspection and Functional Testing" should be understood as the testing of the product usually done in a retail store. Therefore, if the product is damaged, Bartorelli Jeweler will deduct the cost of refurbishment or replacement from the refund.
Each product of Bartorelli Jeweler will contain a special WARRANTY SEAL (black label). In case of returning the product, the seal must be intact, must not be tampered or removed. Products without this seal will not be refunded.
15. GIFT RECIPIENT’S RETURN PERIOD
To ensure the full satisfaction of the Customer, Bartorelli Jeweler offers the Gift Recipient the same return period, provided that the Terms of Sale are strictly respected.
If the product returned by a Gift Recipient does not meet our quality control standards or if the Gift Recipient is otherwise in violation of these Terms of Sale, Bartorelli Jeweler will refuse the return and send back the products to the Gift Recipient.
In case a product is returned to the Bartorelli Jeweler e-boutique, only a Customer is entitled to a refund. The Gift Recipient will in no way be entitled to a refund, but he or she may exchange the product by contacting the e-commerce service center as indicated below.
16. RETURN PROCESS
16.1. Return process
Products purchased on the Website or through the Customer Contact Center may be returned to the following address: BARTORELLI 1882 S.P.A. Viale Dante 53, 47838 Riccione (RN) Italy.
Products that have not been purchased on the Website or through the Customer Contact Center may NOT be returned to the Bartorelli Jeweler e-boutique.
To facilitate the return process, please follow the instructions described below that apply to all products:
Each product of Bartorelli Jeweler will contain a special WARRANTY SEAL (black label). In case of returning the product, the seal must be intact, shall not be tampered or removed. Products without such seal will not be refunded.
I) Fill out the required information, if applicable, on the return form provided in the original box or packaging and sign it,
II) Include the return form with the product, its accessories, the Product Manual, the Certificate of Authenticity and the International Guarantee as applicable, and all other documents, in the original box and delivery package,
III) In the event that the goods were shipped by Bartorelli Jeweler by DHL, you will find in the delivery box a prepaid and completed return form which can to be applicated on the parcel,
IV) Seal the delivery package and affix the prepaid delivery label to it,
V) Arrange the pick-up appointment on www.dhl.com or by using your smartphone and entering the AWB number or contact the DHL Customer Contact Center to arrange pick-up.
VI) The package will be picked up by DHL and returned to our warehouse.
If the product has been shipped by Ferrari Spedizioni, contact our office who will give you the return number and will provide you the return form to apply on the parcel.
+39 0541 69 30 16 internal 4
The Customer or Gift Recipient, as the case may be, must keep a proof of the return shipment, and Bartorelli Jeweler accepts no responsibility in the absence of such proof. Only the goods received by the Bartorelli Jeweler e-boutique are eligible for a refund or exchange, as applicable.
After Bartorelli Jeweler has received a return, it will verify that the returned product complies with the Terms of Sale.
16.2. Conditions for returning a product
The Bartorelli Jeweler products must be returned in their original and used state.
Products shipped by Bartorelli Jewelers whose warranty seal has been removed (black label) cannot be returned.
Personalized Bartorelli Jeweler products cannot be returned to Bartorelli Jeweler for exchange or refund.
Please also return the original box of Bartorelli Jeweler and delivery package, with all its accessories, the Product Manual, the Certificate of Authenticity and the International Guarantee, as applicable, and all other documents, with all protective materials in place and tags and stickers attached to the products. Otherwise, Bartorelli Jeweler has the right to withhold the corresponding value from the refund made to the Customer, or to refuse the refund and send back the product to the Gift Recipient.
All returned products will be subject to strict Quality Control (CQ) by Bartorelli Jeweler to ensure that the returned products comply with the requirements mentioned above.
If the returned product satisfies Quality Control (CQ), Bartorelli Jeweler will proceed with the refund or exchange of the product, as appropriate.
16.3. Customers’ and Gift Recipients’ product exchange
Customers and Gift Recipients may exchange a product purchased on the Website or through the Customer Contact Center for another Bartorelli Jeweler product if the product to be changed compies with the Terms of Sale.
If a product is returned for exchange to the Bartorelli Jeweler e-boutique by a Customer or Gift Recipient, only the Customer will be entitled to receive a refund of the price difference if the product to be returned is more expensive than the desired Cartier product. If the returned product is less expensive than the desired product, the Customer or Gift Recipientt, as the case may be, will be charged the price difference.
In either case, Bartorelli Jeweler will send an email to the Customer specifying the value of the returned product, the price of the item for which the original product has been changed and the difference to be paid by the Customer or the amount that the Customer is entitle to receive.
17. MANUFACTURER’S GUARANTEE
Bartorelli Jeweler strives in ensuring that each product strictly compiles with the company's quality criteria and that it has passed all controls, both functional and aesthetic.
Selected products are covered by the Bartorelli Jeweler Guarantee. If a Customer wishes to repair a product covered by the Bartorelli Jeweler Guarantee, please refer to the Bartorelli Jeweler Guarantee and contact the Customer Contact Center for further information.
18. LEGAL GUARANTEE
The consumer has legal rights under applicable national legislation governing the sale of consumer goods; these legal rights are not affected by these Terms of Sale.
For any repair inquiries, please contact our Customer Contact Center (telephone number and e-mail address indicated on the Website).
20. ACCURACY OF PRICING, PRODUCT DESCRIPTIONS
Bartorelli Jeweler endeavors to verify that the information published on the Website, in advertisements or catalogues, or by the Customer Contact Center is accurate. However, Bartorelli Jeweler does not guarantee, whther express or implied, the accuracy, reliability and completeness of this information. Bartorelli Jeweler does not confirm the price of a Bartorelli Jeweler product until a Confirmation of Order has been issued by Bartorelli Jeweler , confirming the existence of a binding sales contract. If the correct price of a Bartorelli Jeweler product exceeds the price indicated on our Website, Bartorelli Jeweler will contact the Customer for instructions before shipping the order or, if Bartorelli Jeweler cannot obtain such instructions, reject the order and notify the customer of the rejection.
Every effort will be made to ensure that descriptions, photographs or graphic representations of the Bartorelli Jeweler products displayed on the Website or on a catalogue are as accurate as possible. However, Bartorelli Jeweler does not warrant that these materials or other content are error-free, resulting from inaccuracy, omission, or obsolete data. Consequently, the Customer's sole remedy in case of such an error is to return the product as set out in our Return Policy.
21. FINAL PROVISIONS
Information and complaints. In case of any complaints, we invite the Customer to contact our Customer Contact Center at the following address: Bartorelli 1882 S.p.A. Viale Dante 53, 47838 Riccione (RN) Italy. For more information or complaints, you may also contact the Customer Contract Center on the telephone number and email address indicated on the Website.
Online dispute resolution. In case a consumer is a resident in the European Union, he or she has the right to send a complaint to an alternative dispute settlement organization. To find a list of such organizations in your country, you can refer to the European Commission's online dispute resolution platform at: http://ec.europa.eu/consumers/odr/
Severability. In the event that any provision of the Terms of Sale shall be determined to be partially void or unenforceable by any court and for any reason whatsoever, it shall be void or unenforceable to that extent only and no further, and the validity and enforceability of any of the other provisions of the Terms of Sale shall not be affected.
22. CLAUSE OF JURISDICTION
These Terms of Sale are governed by and construed in accordance with the laws of the Italy, without reference to the conflict of law provisions, and with the exclusion of the Convention on the International Sale of Goods.
You may bring proceedings against Bartorelli Jeweler in the courts of Italy or in the country where you are domiciled. Bartorelli Jeweler may also bring proceedings against the Customer in the courts of the country where the Customer are domiciled.
Without any restriction to initiate proceedings before a Court, Bartorelli Jeweler or the Customer will first make all the necessary efforts for a period of thirty (30) days to resolve amicably any disputes or disagreements that may arise on the product, the Terms of Sale or any breach of thereof.